Policies

Buy with Confidence!

 

Return & Refund Policy

 

Thanks for shopping at User Manual Archive.

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

If you received a printed manual and there was an error made by our company or damage happened during shipping, we will replace the manual!  

 

We do offer refunds for returned printed manuals under the following situations:

  1. · You wanted to cancel your order after it was already shipped.
  2. · If you order too many copies of your manual
  3. · Ordered the wrong type of manual (or exchange for correct)
  4. · Ordered the wrong size of manual (or exchange for correct)

 

These above 4 reasons will give you a refund of the order once it has been received by us, minus the following charges: a 20% restocking fee and the original shipping cost paid by us to ship the order the first time.

 

Returns require a RMA# (Return Merchandise Number) to be displayed. Contact us to request a RMA# by going to: We will reply with what Address to send it back to and what your RMA# is. Any printed manual shipped back to us without a RMA# on the label will not be received by us.

 

Any order marked RETURN TO SENDER will not be accepted by our company.

 

You have 30 calendar days to return an item from the date you received it.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

 

           

 

Order Cancellation Policy

User Manual Archive, Inc is dedicated to providing exemplary customer service to all our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order for any reason, please contact us as soon as possible. As most items ship within 1-2 business days from our North Carolina warehouse, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped.

 

How do I know if my cancellation request was successfully completed?

 A User Manual Archive Representative will attempt to process your order cancellation request immediately upon receipt. If your request is successfully completed, a confirmation will be provided to you either via email. Please note that if you do not receive a confirmation from a User Manual Archive Representative, we may have already processed and/or shipped your order and are unable to cancel.

 

DOWNLOAD MANUALS

For help and support for your free download of your manual visit our "help with downloads" page.

 

SHIPPING POLICY

How Long Does it take to get a Printed Manual?

We print and ship orders withing 1-2 business days, with the following exceptions: if there was a problem with the shipping address you sent us, order was duplicated and we are waiting confirmation, mechanical error with printing equipment, legal holidays in the US, busy season (typically January) Mondays due to the number of orders from the weekend, and related events beyond our control. 
In MOST CASES DELAYS, WILL ONLY DELAY AN ORDER 1-3 ADDITIONAL DAYS from leaving our location


We are not able to make any guarantee to delivery times as USPS DOES NOT MAKE ANY GUARANTEE on the time it takes to deliver a package. If your order has not been received by a reasonable time we will research your order and if it has been over 20 business days (30 business days outside of the US) since your order was shipped, we will reship your order if the order was lost in the shipping process.

CD-ROM orders are shipped daily via First Class Mail. (5-10 business days domestic)

After we ship your manual, then it takes about this long for USPS to Deliver them.

Domestic (in US) estimated delivery Times
Priority Mail® Typically two to three business days to most locations in the US . TRACKING #
Media Mail Typically 6 to 15 business days (M-F) TRACKING #
 
International (outside US) estimated delivery Times
Priority Mail® International

6 - 10 Business Days

We have no control over delays due to customs at your country, our items are properly documented with all required information but on occasion customs at the receiving contry my delay the order for a short additional amount of time.

TRACKING #
First-Class Mail® International

Canada takes about 8-15 Days.
10-25 Days for other International Locations

We have no control over delays due to customs at your country, our items are properly documented with all required information but on occasion customs at the receiving contry my delay the order for a short additional amount of time.

NO TRACKING #

PRIVACY STATEMENT
We only collect information we need to process your request.
We give our list of customers to NO person, organization, business, or government agency, but reserves the right to share personal information with legal authorities to the extent of the law.
We have no intention of collecting any personal identifiable information from individuals under thirteen years of age. If a child has provided us with personal identifiable information, a parent or guardian of that child may contact us at the e-mail address or address listed at the bottom of this Privacy Statement if they would like this information deleted from our records. We will use reasonable efforts to delete the child's information from our databases.
In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet browser or computer operating system you are using and the domain name of the Web site from which you linked to our site or advertisement.

 

WE DO NOT SPAM OUR CUSTOMERS